Studying the Reality of Institutional Excellence in Jordanian Government Sector: Opportunities and Challenges

Eng.Huda Saad Al Rashidi; Saoud R Al Rashidi

doi:10.5296/ijhrs.v9i2.14770

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About The Authors

Eng.Huda Saad Al Rashidi
Al-Balqa Applied University
Jordan

Bio Statement

1. Name : Dr. Aktham Abed Elmajeed AL-Sarayreh
2. Rank : Full Professor, Management Department
3. Degrees with fields, institution, and date

B.Sc.. in Commerce , Far Eastren University, Phillipines, 1988.

M.Sc. in Business Administration, East University, Phillippines, 1990.

Ph.D. in Management , University of Santo Tomas, Phillippines, 1993.

Academic Experience:

Full Professor: Amman Arab University, Jordan ,Jul.,01,2015 till now

Full Professor: AL zaytoonh University, Jordan ,Sept.,01,2015- Jul,01,2015.

Full Professor: Al-balqa Applied University, Jordan,Feb,05,Jun 30 2011-2015

Associate Professor: Al-balqa Applied University, Jordan, Sept.,01,2006-Feb.,05,2011.

Associate Professor: Jerash Private University, Sept.,01,2006- Feb.,05,2011.

Associate Professor: The Arab Academy for Banking and Financial Science , Jordan, Oct. 01, 2007- Oct.,30,2008.

Associate Professor: Jerash Private University, Jordan,Oct.,01,2005-Sept.,30,2007.

Assistant Professor: Jerash Private University, Jordan,Oct.,01,1995-Sept.,30,2006.

4. Non-Academic Experience:

-Dean, Faculty of Business, Al-balqa Applied University, Jordan, Amman College Jordan,Sept.,01/2010-2012.

-Dean, Faculty of Business, Economics and Administrative Sciences, Jerash Private University, Jordan,Oct.,01,2003-Sept.,30,2006.

-Dean of Scientific Research Jerash Private University, Jordan Oct.,01,2004-Sept.,30,2006.

-Director of Consultant, Continuing Education & Community Service Center, Jerash University – Jordan, Aug.30,2002-Sep,2003.

-Head Department of Business Administration, Faculty of Economic& Business Administration , Jerash University – Jordan , Oct.1 ,2000- Sep.1, 2002.

-Head Department of Public Administration, Faculty of Economic& Business Administration , Jerash University – Jordan , Oct.1 ,1997- Feb.15, 2002.

5. Certifications or Professional Registrations:

A membership of the Journal of the Academy of Marketing Science, JAMS,

A membership of International Higher Educational Teaching Professors, IHETP.

A membership of European Research Interest Association, ERIA.

A membership of British Academy of Management BAM.

A membership of American Association of International Researchers, AARIR.

A membership of Higher Education for Learning and Teaching HELT.

A membership of Social Media Marketing SMM.

A membership of E. Marketing Association, EMA.

A membership of the Association of Marketing Theory and Practices, AMTP.

A membership of Harvard Business Review, HBR.

A membership of Middle East Marketing Professionals MEMP

6. Current Membership in Professional Organizations:

- Science Research Council & Post Graduate Committee, Al-balqa Applied University,2009-2012.

- Post Graduate Committee Member, Al-balqa Applied Amman University college for business, finance and management Faculty of Business, niversity Amman,2006-2011.

- University Strategic Plan Committee, Al-balqa Applied University, Amman , Jordan , 207-2010.

- Highest Curriculum Development Committee, Al-balqa Applied University, Amman , Jordan , 2006-2012.

- Universities Quality Accreditation Expert member, Ministry of higher education , Accreditations Commission .Joradan,2012 .

-Member at (14) Universities Accreditations, Accreditation Commission, Ministry of higher education .Joradan,2006-2014 .

- Lecturers Disciplinary board , Al-balqa Applied University, Amman , Jordan , 2007-2014.

- Lecturers Disciplinary board , Amman Arab University, Amman , Jordan , 2015.

- Scientific Committee of Business Administration Program, Faculty of Business, Al-balqa Applied University, Jordan, Amman College Jordan ,Sept., 2008-2012.

- Quality Committee, Management Department, Amman Arab University, Amman , Jordan , 2015.

7. Service Activities:

- Seminar Entitled of: “Strategic Planning to the Deans , Deputy Dean and Department Heads in Amman Arab University, Amman , Jordan , 2015.

- SeminarFunction Values of The Personnel in The Public employees 2013.

- Employment consultant and examiner. department of employment 2006-2012.Jordan.

- Workshop Entitled of :Assessment of Higher Education Quality, King Hussein for Creativity & Excellently ,Jordan,.

8. The most Important Publications in last five years:

- - The impact of innovation destructive in Arab country. Al Jinan University Journal, Lebanon April,2013.

- Political Behavior and its Impact on the Level of Organizational Conflict: An Analytical Study of the Parliament of Jordan, Journal of Politics and Law Vol 5 No 3 2012.

- The implementation of TQM and its impact on job satisfaction among employees of the Jordanian banks”. Journal of West Asian Studies, No 24,2012.

- Training programs and their role in improving the performance of employees: field study in the department income tax . Journal of Culture and Development Egypt,2010.

9. Institutional Professional Development Activities in the last five years.

- Manuscripts Reviewer of local, regional and international journals.

- Ph.d Dissertations and Master Thesis Reviewer and Examiner.

I. Supervision (22) PhD Dissertations in Business Field, and (85) Master’s Thesis in Business Field at Colleges of Business Administration Graduate Studies in Jordan Universities, Lebanon Universities , Sudan Universities and Malaysian Universities.
II. Panel committee of (45) PhD Dissertations in Business Field, and (105) Master’s Thesis Business Field at Colleges of Business Administration Graduate Studies in Jordan Universities Lebanon Universities and Sudan Universities.

- Editorial board member of local and International Journals:

1.International Journal of Business and Commerce (IJBC).

2.International Journal of Management, Economics and Social science,(IJMESS).

3.Innovative Journal of Business and Management, IJBM

4.International Journal of Public Administration Review, PAR.

Saoud R Al Rashidi

Current Issue

Studying the Reality of Institutional Excellence in Jordanian Government Sector: Opportunities and Challenges

Eng.Huda Saad Al Rashidi, Saoud R Al Rashidi

Abstract

The aim of this study is to assess the state of institutional excellence and the major opportunities and challenges facing it. In order to achieve the objectives of the study, the researcher used the descriptive approach and designed a questionnaire as a tool to study and distribute it to a sample of 30 decision makers from the directors and the heads of departments in three institutions of the Jordanian government sector. The main findings of the study are the following:

There were no statistically significant differences at the level of significance (α0.05) in the impact of institutional excellence and its six dimensions (leadership, strategic planning, customer focus, measurement, analysis and knowledge management, focus on human resources and focus on internal processes) on improving institutional performance through the satisfaction of the recipients of services from citizens from the point of view of managers in Jordanian government institutions.

The main recommendations of the study were: the necessity of commitment and focus on excellence in strategic planning, which contributes to the development of solutions and alternatives that weaken the institutional performance and reduce the level of satisfaction of service recipients from citizens, and seek to maximize the basis of benefit gained on the principle of increased fees and evaluation through the development of flexible financial plans.

Full Text:

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References

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Al sudi, M. A. (2008). The Impact of the Application of the Total Quality Management Concept on Regulatory Excellence in Commercial Banks Operating in Jordan, Jordanian Journal of Business Administration, 3(4), 275-278.

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Qawasmeh, F. M., & Al-Burini, F. (2016). Evaluation of University Excellence Management Practices using the European Model from the Perspective of Students and Staff at Jadra University, Arab Journal of Economics and Business.Jordan.

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DOI: https://doi.org/10.5296/ijhrs.v9i2.14770

Copyright (c) 2019 aktham Abdulmjid AL sarayreh

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