The Structural Equation Model of Factors Influencing the Hotel Staff in Thailand’s Intention to Quit

Abstract

The purpose of this research was to study the relationship among factors influencing the hotel staff in Thailand’s intention to quit using the structural equation model gained from the review of related literature. The factors included quality of work life, perceived organizational culture, job satisfaction, organizational commitment and intention to quit. The population was the hotel staff in Thailand of which 908 were selected as subjects. The instrument used was a questionnaire with the reliability between 0.614-0.918. The data were analyzed using descriptive statistics and the structural equation model was analyzed using SPSS and LISREL. The results revealed that the supervisors had higher levels of work life quality, perceived organizational culture, job satisfaction and organizational commitment than the non-supervisors. Job satisfaction had the highest direct effect and the highest total effect. The variables in the model could explain the 56% of the variance (R²) of the intention to quit.

Keywords: Intention to Quit, Hotel Business, Thailand