Analysis of the Effectiveness of E-Government in the Federal Government of Nigeria

Robert A. Dibie, Maryam O. Quadri

Abstract


This paper examines the nature, impact, effectiveness and barriers of e-government in the Federal Government of Nigeria. It also explores the extent to which e-government has facilitated a better relationship between citizens and the federal government of Nigeria. It argues that the utilization of technologies such as internet, email, websites, and social media have yet to effectively connect citizens, and the government. As a result, the federal government of Nigeria has not fully adopted the new e-government approaches to improve its services. The paper uses data derived from questionnaire survey administered to 3,000 Nigerian citizens including federal government staff in Abuja, Lagos and some state capitals in Nigeria., Interviews of 300 federal officials and stakeholders were conducted. The secondary data consisted of the review of related government reports, government websites, academic and professional journals. Data were analyzed to determine the impacts of e-governance in the federal government. The conceptual framework is based on stakeholders’ theory, and an integrated e-government model. The findings suggest that on one hand there is a negative correlation between the e-governance initiatives and federal government efficient service delivery in Nigeria. On the other hand, there is also a negative correlation between citizens and federal government relations in the country. Some challenges preventing the adoption of proactive e-governance practices were identified and recommendations for appropriate policies that could address the current impediments were offered.


Full Text:

PDF

References


Abdallah, S., & Fan, I. S. (2012). Framework for e-government assessment in developing countries: case study from Sudan. Electronic Government, an International Journal, 9(2), 158-177. https://doi.org/10.1504/EG.2012.046267

Adeyemo, A. B. (2011). E-government implementation in Nigeria: an assessment of Nigeria’s global e-gov ranking, Journal of Internet and Information System, 2, 11- 19.

Agunloye, O. (2007). An overview of the implementation of e-government program in Nigeria. First international conference on theory and practice of electronic governance, ICEGOV, Macao, China. 10 - 13 December 2007. https://doi.org/10.1145/1328057.1328060

Ajibade, O., Ibietan, J., & Ayelabola, O. (2017). E - governance implementation and public service delivery in Nigeria: The technology acceptance model (TAM) application. Journal of Public Administration and Governance, 7(4), 1-10. https://doi.org/10.5296/jpag.v7i4.11475

Ashaye, O. O. R. (2014). Evaluating the implementation of e-government in developing countries: The case of Nigeria. Ph.D. dissertation Brunel business school, Brunel University, London, England.

Asmi, F., Zhou, R., & Liu, L. L. (2017). E-government adoption in developing countries: need of customer-centric approach: A case of Pakistan. International Business Research, 10(1), 42-58. https://doi.org/10.5539/ibr.v10n1p42

Babalola, Y. T. (2013) Nigeria’s information infrastructure policy: implications for e-government in Arabian Journal of Business and Management Review, 2(11), 8-15.

Bhatnagar, S. C., & Nupur, S. N. (2010). Assessing the impact of e-government: A study of projects in India. Information Technologies & International Development, 6(2), (Summer). 109–127.

Bwalya, K. J. (2017). Determining factors influencing e-government development in the developing world: A case study of Zambia. Journal of E-Government Studies and Best Practices, 1, 16-31.

Calista, D. J., & Melitski, J. (2007). E-government and e-governance: converging constructs of public sector Information and Communications Technologies. Public Administration Quarterly, 32(1), 10-12.

Cloete, F. (2003). Assessing governance with electronic policy management tools. Public Performance and Management Review, 26(3), 276-290. https://doi.org/10.1177/1530957602250233

Coates, B. E. (2001-2002). Smart government online, not inline. The public manager, 30(4), (Winter), 1-5.

Congressional Research Service. (2003). A primer on e-government: sector, stages, opportunities and challenges of online government. www.fas.org/sgp/crs/RL31057.pdf. Accessed April 23, 2018.

Dawes, S. (2010). The evolution and continuing challenges of e-government. Public Administration Review 70, Supplement 1 (December), 86-102.

Denhardt, R., Denhardt, J., & Blanc, T. (2014). Public administration: an action orientation. Boston, MA: Wadsworth/ Cengage Learning

Dibie, R. (2014). Public administration: analysis, theories and application. Ilishan Remo, Ogun State, Nigeria: Babcock University Press.

Dibie, R. (2018). Business and government relations in Africa. New York: Taylor and Francis/Routledge Press.

Dibie, R., Edoho, F. M., & Dibie, J. (2015). Analysis of capacity building and sustainable development in Africa. Journal of Business and Social Science, 12(2), 1-23.

Dibie, R., Edoho, F. M., & Dibie, J. (2018). Business and government partnership in Nigeria. In Business and Government Relations in Africa, edited by Robert Dibie. New York: Routledge Press.

Dode, R. O. (2007). Prospects of e-government implementation in Nigeria. ICEGOV 2007, Macao, 10-13 December 2007. https://doi.org/10.1145/1328057.1328137

Fang, Z. (2002). E-government in digital era: concept, practice and development. International Journal of the Computer, 10(2), 1-22.

Freeman, R. E. (1984). Strategic management: a stakeholder approach. Boston, USA: Pitman.

Freeman, R. E., Rusconi, G., Signori, S., & Strudler, A. (2012). Stakeholder theories: ethical ideas and managerial action. Journal of Business Ethics, 109(1), 1-21. https://doi.org/10.1007/s10551-012-1374-7

Grimsley, M., & Meehan, A. (2007). E-government information systems: evaluation-led design for public value and client trust. European Journal of Information Systems, 16, 134–148. https://doi.org/10.1057/palgrave.ejis.3000674

Guha, J., & Chakrabarti, B. (2014). Making e-government work: adopting the network approach, Government Information Quarterly, 31(2), 327–336. https://doi.org/10.1016/j.giq.2013.11.008

Heeks, R. (2002). E-government in Africa: promise and practice. Information Polity, 7(2, 3), 97–114.

Heeks, R. (2008). Success and failure in e-government projects. eGov4Dev. Accessed April 15, 2018, from http://www.egov4dev.org/ success/index.shtml

Henry, N. (2013). Public administration and public affairs. Boston, MA: Pearson Press.

Hill, C., & Lynn, L. (2016). Public management: thinking and acting in three dimensions. Los Angeles: Sage Press

Holzer, M., & Schwester, R. (2016). Public administration. an introduction. New York: Taylor and Francis/Routledge.

Ifinedo, P. (2006). Measuring Africa’s e-readiness in the global networked economy: a nine-country data analysis, International Journal of Education and Development using ICT, 1(1), 53-71.

Jensen, T. B., Kjaergaard, A., & Svejvig, P. (2008). Two perspectives on information system adaptation: using institutional theory with sense making. Working Paper, I-2008-06, Informatics Research Group.

Kristen, J. (2015). Stakeholders theory: how they influence the business Policy. Scholedge. International Journal of Business Policy and Governance, 2(4), 1-17.

Lau, E. (2003). Challenges for e-government development, 5th global forum on reinventing government, Mexico City, 5th (November).

Lau, E. (2005). Electronic government and the drive for growth and equity. Paris: OECD.

Mahapatra, R., & Perumal, S. (2004). E-governance in India: a strategic framework, International Journal for Infonomics, 6(12), 21-43.

Mansell, R., & When, U. (1998). Knowledge societies: information technology for sustainable development: New York: Oxford University Press.

Milakovich, M., & Gordon, G. (2013). Public administration in America. Boston, MA: Wadsworth/ Cengage Learning

Muhammed, S. et al (2010). E-governance in Nigeria: a catalyst for national development, Being a paper, presented at fourth international conference on development studies, University of Abuja, F.C.T., Nigeria between April 14 and 15.

Mundy, D., & Musa, B. (2010) ‘Towards a framework for e-government development in Nigeria.’ Electronic Journal of eGovernment, 8(2), 148-161. www.ejeg.com Nielson. Accessed April 17, 2018.

Nkwe, N. (2012) E-government: challenges and opportunities in Botswana. In International Journal of Humanities and Social Science, 2(17), 39-48.

Nwanji, T. I., & Howell, K. E. (2007). Shareholdership, stakeholdership and the modern global business environment: a survey of the literature. Journal of Interdisciplinary Economics, 18(4), 347-361. https://doi.org/10.1177/02601079X07001800406

Nyakwende, E., & Al Mazari, A. (2012). Factors affecting the development of e-government in Saudi Arabia. Advancing Democracy, Government and Governance, 1, 19-28 https://doi.org/10.1007/978-3-642-32701-8_3

O’Brien, J. A., & Marakas, G. M. (2011) Management information systems (10th Edition). New York: McGraw-Hill/Irwin.

Okwueze, F. O. (2010). E- governance as a tool for public sector development in Nigeria. International Journal of Research in Arts and social sciences, 2.

Olatokun, W. M., & Adebayo, B. M. (2012). Assessing e-government implementation in Ekiti State, Nigeria. Journal of Emerging Trends in Computing and Information Sciences, 3(4), 497-505

Olufemi, F. J. (2012) Electronic governance: myth or opportunity for Nigerian public administration? International Journal of Academic Research in Business and Social Sciences September, 2(9), 122-140.

Orihuela, L., & Obi, T. (2007). E-government and e-government: towards a clarification in the usage of both concept. Amsterdam, NLD: IOS Press

Osawe, C. O. (2015). Reengineering professionalism in the public service towards service delivery Review of Public Administration and Management, 4(7), 63 -75.

Otubu, A. K. (2009). E-government and land administration in Nigeria: a recipe for Lagos state. In Charbonneau, A. (eds). Global information inequalities: bridging the information gap. Stanton Harcourt: Oxford Chandos Publishing. https://doi.org/10.2139/ssrn.1405363

Pathak, R. D., Singh, G., Belwal, R., Naz, R., & Naz, R., & Smith, R. F. I. (2008). E-governance and public service delivery: a comparative study of Fiji and Ethiopia. Journal of Administration and Governance, 3(1), 63-79.

Peter, G. B. (2000). Institutional theory: problems and prospects. political science series. Vienna.

Robey, D., & Boudreau, M. C. (1999). Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implications. Information Systems Research, 10, 167-185. https://doi.org/10.1287/isre.10.2.167

Rorissa, A., & Demissie, D. (2010). An analysis of African e-government service. Government Information Quarterly, 27, 161–169. https://doi.org/10.1016/j.giq.2009.12.003

Rosenbloom, D., Kravchuk, R., & Clerkin, R. (2009). Public administration: understanding management, politics, and law in the public sector. (Eighth Edition). New York: McGraw Hill Press.

Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students 5th ed., Essex: FT Prentice Hall.

Schuppan, T. (2009). E-government in developing countries: experiences from sub-Saharan Africa. Government Information Quarterly, 26, 118-127. https://doi.org/10.1016/j.giq.2008.01.006

Scott, R. W. (1995). Institutions and organizations, Thousand Oaks, CA: Sage.

Shafritz, J. M., Russell E. W., Borick, C. P., & Hyde, A. C. (2017). Introducing public administration. New York: Routledge/Taylor and Francis Group.

Shark, A. (2008). Reconnecting America: the role of government with technology and policy at the Crossroads. In Beyond e-government and e-democracy: a global perspective, ed. A. Shark and S. Toporkoff (1-10). Charleston, SC: Public Techonoloy Institute and ITEMS International, Book-Surge LLC.

Shark, A. (2016). Technology and public administration. In Holzer, M., & R. W. Schwester (2016). Public administration: an introduction. New York: Taylor and Francis/Routledge Press, PP. 342-376.

West, D. (2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27. https://doi.org/10.1111/j.1540-6210.2004.00343.x

Wong, W., & Welch, E. (2004). Does e-government promote accountability? A comparative analysis of website openness and government accountability. Governance: An International Journal of Policy, Administration, and Institutions, 17(2), 275–297. https://doi.org/10.1111/j.1468-0491.2004.00246.x

World Bank. (2001) Issue note: e-government and the World Bank. November 5. UNPA and ASPA (2001) Benchmarking e-Government: A Global Perspective.

Ya, N. A., & Van Wart, M. (2016). Building business-government relations: a skills approach. New York: Routledge Press.

Yusuf, M. (2005). Information and communication technology, and education: an analysis of the Nigerian national policy for information technology. International Education Journal, 6(3), 316-321.

Zhang, J., Dawes, S., & Sarkis, J. (2005). Exploring stakeholder’s expectations of the benefits and barriers of e-government knowledge sharing. The Journal of Enterprise Information Management, 18(5), 548-567. https://doi.org/10.1108/17410390510624007

Zussman, D. (2002). Public policy forum commonwealth centre for electronic governance integrating government with new technologies: how is technology changing the public sector? Ottawa, Canada. February.




DOI: https://doi.org/10.5296/jpag.v8i3.13454

Copyright (c) 2018 Robert A. Dibie, Maryam O. Quadri

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Journal of Public Administration and Governance  ISSN 2161-7104

Email: jpag@macrothink.org

Copyright © Macrothink Institute

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders. 

------------------------------------------------------------------------------------------------------------------------------------------------------