IT&C support for decision making in notary offices

Abstract

The aim of this paper is to determine the most efficient strategic alternative in the case of a notary office, by taking into account the expected values associated to different levels of supplementary services requests by its customers. The determination of expected monetary values associated to the strategic alternatives by means of WinQSB software confirms the hypotheses concerning the feasibility analysis results and the manager’s ability to make the right decision from the financial point of view. Thus, the manager of the notary office will be able to make efficient decisions regarding the business development plan by using appropriate software tools, which deliver real time results in different simulation scenarios. Once the optimal decision is found, the notary office can seek to improve its business development strategy by taking into account more options and levels of supplementary services requests from the part of its customers.