Emotional Intelligence and Job Satisfaction in Greek Banking Sector

Abstract

The purpose of this paper is the examination of the issue of emotional intelligence and job
satisfaction, concerning a sample of bank employees in the Greek banking sector. Particularly,
this paper examines the concept of emotional intelligence and job satisfaction and
investigates the application of emotional intelligence based on variables, such as the gender
of employees, age, educational level and their previous experience in the Greek banking
sector.
In order to satisfy the main objective set above, a conducting quantitative research was
designed, based on a questionnaire with closed-ended questions. In combination with the
questionnaire΄ methodology some useful statistical tests and models were used such us
Cronbach’s Alpha, Kolmogorov-Smirnov’s test of normality, Spearman’s rho correlation and
the simple linear regression model.
The main conclusion of this paper is that gender, age, marital status and job position,
representing a portion of the demographic characteristics of the examined sample, affects the
levels of emotional intelligence of employees in the banking sector. Additionally, emotional
intelligence seems to exert an influence on the everyday life of workers and modulates the
levels of professional satisfaction.