The Role of Employee’s Work Expectations in Job Satisfaction and Labour Turnover in the Service Industry: A Case of Selected Organisations in Lagos, Ogun and Oyo States Nigeria

Abstract

The study aimed at investigating the role of employee’s work expectations in job satisfaction and implication on labour turnover in the service industry in some selected organisations in the three states of Western part of Nigeria. The study identified some elements of employee’s work expectations as well as the relationship between and among the variables of the study. A total number of 593 copies of questionnaires were randomly administered to the respondents from which 571 copies were collected back from the respondents out of which 542 copies of questionnaires were found useful for analytical purposes thus giving response rate as 91%. Correlation and regression analyses were used to determine the relationship and test the stated hypotheses. It was found that there is a positive and strong relationship among the variables at 0.05 level of significance. It was recommended that management of the service industry should endeavour to utilise interview as a weapon during employment process to understand the work expectations of the employees and place side by side with that of employer’s expectations and give the job to the most suitable candidate and not the best candidate whose work expectation is not congruent with that of the employer.