Performance Perception of Turkish Air Traffic Controllers

Abstract

The importance of air traffic management and the role of air traffic controller has been increasing in air transportation. This study focuces on the job performance of the air traffic controllers which affects all aviation system safety, efficiency and collected data on the controller thoughts about performance perception by giving a questionnaire. Advanced future air traffic management performance can be achieved by the qualified controllers and their high level performance. The statements on performance were scored by the controllers who are working at 5 major Turkish airports. Analysis results indicate that, controller perception on their performance significantly were found different depending on the age, experience, school, unit, working position, rate and airport variables.

Keywords: Air Traffic Management, Controller Performance, Human Factors.