The Effect of Total Quality Management, Organizational Excellence on Organizational Performance-The Moderating Role of Entrepreneurial Orientation

Abstract

Purpose: This study was set up to examine the effect of TQM, organizational excellence on organizational performance.

Design/methodology/approach: To examine the model of the study, design of survey questionnaire was employed through data collected from Al Ain Municipality in the UAE. Out of 200 questionnaires, 135 only usable returned. Partial Least Square (PLS) structural equation modelling was employed to analyze the data.

Findings: Based on statistical results, the effect of TQM, organizational excellence, and organizational performance were confirmed. Moreover, Entrepreneurial orientation was found not supported to moderate the effect of TQM as well as organizational excellence on organizational performance.

Practical implications: The results of this study have several practical implications. This study will help managers and decision makers to take the proper decision when implementing TQM system. Due to that, Entrepreneurial orientation are the most important practices to ease the TQM& Organizational Excellence implementation.

Originality/value: This study is considered as the only empirical study that examines the collective effect of TQM, organizational excellence on organizational performance.