The Effects of Human Capital on the Total Quality Management: High Technology Sectors

Abstract

The firms should place quality at the top of its strategic priority if they want to survey and attain competitive advantage. Among the most effective quality techniques that have been verified by several organizations from several sectors and countries, there is the Total Quality Management (TQM) technique. Besides, literature indicates that human capital is considered as the substantial source of growth and organizational sustainability of companies. In this sense, this study seeks to investigate the effect of human capital on the achievement of TQM. A questionnaire survey was developed and distributed to a sample of 146 employees working in companies installed in Tabuk region in Saudi Arabia. SPSS software program was used for statistical data analysis. Results showtwo critical success factors of TQM which are the cooperative and supportive leadership, and the employees' job satisfaction.