Examining the Effect of Empowerment, Teamwork and Training on Employee Satisfaction in the Headquarters of the Tehran Social Security Organization

Halimeh Eskandari, Attieh S. Mirakbari

Abstract


The status and role of human resources in the progress and development of the organization as the main source of the organization is of great importance and credit. Here, job satisfaction is more and more sought after by senior managers of the organizations. Thus, it is important to develop proper policies and plans for decision makers about the factors effective in increasing job satisfaction of employees. Thus, the purpose of this paper was to investigate the effect of empowerment, teamwork and education on job satisfaction of employees at the headquarters of the Tehran Social Security Organization. The research method was descriptive-correlational and the population was 1200 employees of the headquarters of the Social Security Organization (HSSO). Of these, 305 were selected based on Cochran's formula by simple random sampling. According to the Kemo and Bartlett test done, the research data are of sufficient reliability, so for analyzing the assumptions of the research, factor analysis and structural equation modeling tests were used with the help of SPSS21 and LISREL 8.83 software. The results of the research indicated that empowerment of employees, teamwork, and education had a positive and significant effect on job satisfaction. In addition, staff training and teamwork have a positive and significant effect on employee empowerment.


Full Text:

PDF

References


Abtahi, H. (1994). Training and human resource development. 2 Edit Tehran: Institute for Educational Studies and Planning Organization

Adesola, M., Oyeniyi, K., & Adeyemi, M. (2013). Empirical Study of the Relationship between Staff Training and Job Satisfaction among Nigerian Banks Employees. International Journal of Academic Research in Economics and Management Sciences, 2(6), 108-115. https://doi.org/10.6007/IJAREMS/v2-i6/446

Arefi, M., Shuhudi, M., & Zandi, K. (2012). The Correlation between Organizational citizenship behavior and Teamwork (A case study of university employees Kurdistan). Quarterly Journal of Career & Organizational Counseling, 4(12), 31-49.

Askarzadeh, H., & Dehnavi, M. (2013). The relationship between employee empowerment and staff working skills. Conference on Management, Entrepreneurship and Economic Development, Qom,. Retrieved from https://www.civilica.com/Paper-EME02-EME02_378.html

Avery, R. E., Smillie, L. D., & Fife-Schaw, C. R. (2015). Employee achievement orientations and personality as predictors of job satisfaction facets. Personality and Individual Differences, 76, 56–61. https://doi.org/10.1016/j.paid.2014.11.037

Baker, D., Horvath, L., Campion, M., & Salas, E. (2005). The ALL Teamwork Framework. International Adult Literacy Survey, Measuring Adult Literacy and Life Skills: New Frameworks for Assessment, 13, 229–272. Retrieved from http://scholar.google.com/scholar?hl=en&btnG=Search&q=intitle:Teamwork+:+Status+Memorandum#0

Baker, D. P., Amodeo, A. M., Krokos, K. J., Slonim, A., & Herrera, H. (2010). Assessing teamwork attitudes in healthcare: development of the TeamSTEPPS teamwork attitudes questionnaire. Quality & Safety in Health Care, 19(6), e49. https://doi.org/10.1136/qshc.2009.036129

Bakotić, D., & Babić, T. (2013). Relationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company. In International Journal of Business and Social Science (Vol. 4). Retrieved from www.ijbssnet.com

Baloh, P., & Trkman, P. (2003). Influence of Internet and Information Technology on Work and Human Resource Management. Proceedings of the 2003 InSITE Conference. https://doi.org/10.28945/2642

Bektas, C., & Sohrabifard, N. (2013). Terms of Organizational Psychology, Personnel Empowerment and Team Working: A Case Study. Procedia - Social and Behavioral Sciences. https://doi.org/10.1016/j.sbspro.2013.06.366

Bin Abdullah, R., Musa, M., Zahari, H., Rahman, R., & Khalid, K. (2011). The Study of Employee Satisfaction and its Effects towards Loyalty in Hotel Industry in Klang Valley, Malaysia. In International Journal of Business and Social Science (Vol. 2). Retrieved from www.ijbssnet.com

Bowen, D. E., & Lawler, E. E. (1992). The empowerment of service workers: what, why, how, and when. Sloan Management Review, 33(3), 31–39. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/10118526

Chen, M. L., Su, Z. Y., Lo, C. L., Chiu, C. H., Hu, Y. H., & Shieh, T. Y. (2014). An empirical study on the factors influencing the turnover intention of dentists in hospitals in Taiwan. Journal of Dental Sciences. https://doi.org/10.1016/j.jds.2013.01.003

Dabaghi, P., Taqhva, A., Minaashiri ,K. (2014). The Relationship between Psychological Potential and Job Satisfaction in Different Military Forces. Ibn Sina - Medical Quarterly, 15 (3), 18-26.

Eidipour, T., & Zarei, R. (2016). Investigating the relationship between human resource empowerment and job satisfaction among staff at the General Directorate of Education in Fars province. Proceedings of the International Conference on Management and Dynamic Economics, Iran-Malaysia. Retrieved from https://www.civilica.com/Paper-MDEHAMAYESH01-MDEHAMAYESH01_196.html

Fapohunda, T. M. (2013). Towards Effective Team Building in the Workplace. International Journal of Education and Research, 1(4). Retrieved from www.ijern.com

Fiori, M., Bollmann, G., & Rossier, J. (2015). Exploring the path through which career adaptability increases job satisfaction and lowers job stress: The role of affect. Journal of Vocational Behavior, 91, 113–121. https://doi.org/10.1016/j.jvb.2015.08.010

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2014). Multivariate Data Analysis,. In Pearson New Internathional Edition (Seventh Ed). https://doi.org/10.1007/978-3-319-01517-0_3

Hanaysha, J. (2015). Testing the Effects of Employee Empowerment, Teamwork, and Employee Training on Employee Productivity in Higher Education Sector. International Journal of Learning & Development, 6(1), 164–178. https://doi.org/10.5296/ijld.v6i1.9200

Hanaysha, J., & Tahir, P. R. (2016). Examining the Effects of Employee Empowerment, Teamwork, and Employee Training on Job Satisfaction. Procedia - Social and Behavioral Sciences, 219, 272–282. https://doi.org/10.1016/j.sbspro.2016.05.016

Hoegl, M., & Gemuenden, H. G. (2001). Teamwork Quality and the Success of Innovative Projects: A Theoretical Concept and Empirical Evidence. Organization Science, 12(4), 435–449. https://doi.org/10.1287/orsc.12.4.435.10635

Hoegl, M., & Parboteeah, K. P. (2007). Creativity in innovative projects: How teamwork matters. Journal of Engineering and Technology Management, 24(1–2), 148–166. https://doi.org/10.1016/j.jengtecman.2007.01.008

Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118

Kabak, K. E., Şen, A., Göçer, K., Küçüksöylemez, S., & Tuncer, G. (2014). Strategies for Employee Job Satisfaction: A Case of Service Sector. Procedia - Social and Behavioral Sciences, 150, 1167–1176. https://doi.org/10.1016/j.sbspro.2014.09.132

Khuong, M. N., & Tien, B. D. (2013). Factors influencing employee loyalty directly and indirectly through job satisfaction - A study of banking sector in Ho Chi Minh City. International Journal of Current Research and Academic Review, 1(4), 81-95. Retrieved from www.ijcrar.com

Lencioni, P. (2002). The Five Dysfunctions of a Team: A Leadership Fable. In San Francisco, CA: Jossey-Bass. https://doi.org/10.1108/k.2011.06740aae.002

McLagan, P. A., & Nel, C. (1995). The age of participation : new governance for the workplace and the world. Berrett-Koehler.

Mihm, J. C. (2001). HUMAN CAPITAL Practices That Empowered and Involved Employees. Retrieved from https://www.gao.gov/products/GAO-01-1070

Mirzai, H., & Fathi, L. (2013). Study of Job Satisfaction of Employees of East Azarbaijan Gas Company. Sociological Studies, 5(18), 137–151.

Mola, M. A. (2015). The Effect of In-Service Training on Empowerment of managers of Jihad-e-Agriculture Organization. Urmia University,Faculty of Literature and Human Sciences.

Molaei, N., Goldar, Z., & Emdadi Far, O. (2010). Investigating the relationship between in-service training and the dimensions of human resource empowerment. Management and Human Resources in the Summer Oil Industry, 11, 56–67.

Moradi, M., & Ali, A. (2016). Psychological empowerment with self-efficacy. Cheshm Andaze Ghotb.

Mousavi, S. (2009). The Effect of Human Resources Training on Job Satisfaction and Productivity of Employees in Special Economic Zone Organization of Pars Asalouyeh. Master's Thesis. Islamic Azad University of Marvdasht Branch

Nadler, L. (1984). The Handbook of human resource development. Hoboken, NJ: John Wiley & Sons.

Nagendra, A., & Deshpande, M. (2014). Human Resource Information Systems (HRIS) in HR Planning and Development in Mid to Large Sized Organizations. Procedia - Social and Behavioral Sciences. https://doi.org/10.1016/j.sbspro.2014.04.169

Pan, F. C. (2015). Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel. Tourism Management, 46, 84–91. https://doi.org/10.1016/j.tourman.2014.06.004

Robbins, T., Crino, M., & Fredendall, L. (2003). An integrative model of the empowerment process. Human Resource Management Review. https://doi.org/10.1016/s1053-4822(02)00068-2

Schmidt, S. W. (2004). Job Training and Job Satisfaction Survey Running head: JOB TRAINING AND JOB SATISFACTION SURVEY The Job Training and Job Satisfaction Survey Technical Manual ,Online Submission (p. 36). p. 36. Retrieved from https://eric.ed.gov/?id=ED494451

Sepehr, F., & Vesal Azad, R. (2016). The Relationship Between Web Therapy and Empowerment of Library Librarians of Iran University of Medical Sciences and Health Services. 2nd International Conference on Web Research, 203-217.

Sharafi, M., & Bahar, M. (2016). Comparative study on the effect of in-service training on satisfaction of educational needs and job satisfaction among teachers in Iran and Germany. New Approach in Educational Management, 7(1), 45-21

Singh, T. (2016). Conceptualising the Antecedents and Consequences of Psychological Empowerment in Service Sector. International Journal of Applied Research and Studies, 5(4). https://doi.org/10.20908/ijars.v5i4.10122

Soltani, M. S. (2016). Investigating employee empowerment and improvement of teamwork in the Kurdistan Power Distribution Company. Journal of Management Studies and Accounting, 2(1), 63-74.

Sultana, A., Sobia, I., Ahmed, K., & Mehmood, N. (2012). Interdisciplinary Journal of Contemporary Research In Business Impact Of Training On Employee Performance: A Study of Telecommunication Sector in Pakistan. Interdisciplinary Journal of Contemporary Research In Business, 4(6), 646–661.

Sweis, R. J., Mansour, A. Al, Tarawneh, M., & Dweik, G. Al. (2013). The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital. International Journal of Productivity and Quality Management, 12(3), 271. https://doi.org/10.1504/IJPQM.2013.056149

Tabatabaee, S. A. (2004). Training of government employees, Tehran, Publications of Office Development of Management and Human Capital.

Wellins, R. S., Byham, W. C., & Wilson, J. M. (1991). Empowered teams : creating self-directed work groups that improve quality, productivity, and participation. Jossey-Bass.

Wilson, J. P. (2004). Human Resources Management. Learning and Training for Individuals and Organizations.

Zamani, M., Haghighi, M., Razmjoo, Sh. (2014). The relationship between employee satisfaction, organizational entrepreneurship and organizational growth in insurance companies, organizational culture management, 12(4), 635-653.




DOI: https://doi.org/10.5296/ijhrs.v9i4.14882

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.

Copyright © Macrothink Institute   ISSN 2162-3058

'Macrothink Institute' is a trademark of Macrothink Institute, Inc.