Emotional Skills - Key Components in the Interpersonal Relationship

Maria João Rosa da Silva, Felipa Reis


The object of this study relates to the level of importance of emotional intelligence and emotions in the process of decision making, and how these elements intervene in interpersonal relationships. In this sense, the general goal of this research project is centred in the ability of the human being to understand and manage his emotions, as well as his capacity to conduct those of others, in the interpersonal relationships established in organizations, at both endogenous and exogenous levels. An extensive revision was carried out, of the literature which contributed to the building of a logical theoretical frame, and which located reflections on the thematic of emotions, emotional intelligence, facial expressions and decision making. To carry out this research, the methodological procedures used consisted in the development of a descriptive research, a case study, co-relational and transversal; and the method employed was quantitative, based on the use of a questionnaire. The sampling was, non-probabilistic by convenience, limited to 60 people, having presented the inevitability of the representation of the chosen population, in a way to adequately reflect the needs showed in the study. The generated data were processed by software. From the analyses of the generated data, it was possible to obtain an answer to the question posed by the study, having been shown the need for a stimulus to occur, in order to generate an emotion, and a consequent making of a decision, where the emotional intelligence is a means which should positively intervene, in compliance with the elements retrieved from the analysis of the referred bibliography. The results obtained supported the formulated hypothesis. The greater part of the respondents showed ease in the contact with other individuals around them, having established stable proximities, and revealing an elevated predisposition to interact, even if that interaction should imply the need for behaviour adjustments. One can infer that from behaviours of this nature only positive relationships can occur, in which case the emotional component of the individuals can be considered balanced, revealing emotional intelligence.

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DOI: https://doi.org/10.5296/jpag.v1i1.737

Journal of Public Administration and Governance  ISSN 2161-7104

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