Measuring the Success of Information Systems (IS) from Users’ Point of View Using Goodhue Index

Abstract

Nowadays Information systems play a decisive role in success or failure of an organization. Design and deployment of information systems and costly technology investments aim at improving organizational and individual performance. The success of such investments should be evaluated. For effective function of the organization, information systems should be applicable and acceptable by employees. Users’ assessment model about Task / System fit has been suggested by Goodhue as an indicator to measure the success of information systems in the field of quantitative information in managerial decisions. The purpose of studying Task/System fit (TSF), individual abilities and system characteristics and policies is evaluating achievement of the system. This research assessed the users’ evaluation and checking information system achievements in Khatamol-Anbia hospital in Gonbad in Golestan province, Iran during 1389.The method of data collecting was Goodhue questionnaire with changes in environmental conditions. The aim of this field- study research was application and the executive method was descriptive – correlation. The statistical tests were performed using regression and Eviews6 and Excel software. Results showed that information systems in Khatamol-Anbia hospital were successful according to Goodhue index and Research hypotheses were confirmed.