Use of E-consumer Services by Adult and Community Education Learners in Nairobi County, Kenya

Abstract

Technology is advancing at a fast pace and several services are being digitized as the internet and smart/digital gadgets permeate the market. Many services are now being transferred to online platforms and this study purposed to examine the adult and community education learner's use of e-consumer services in Nairobi County Kenya. The study adopted a mixedmethod research design where adult education and community instructors (n=108) and adult learners (n=375) were sampled together with café owners/staff. Interviews and questionnaires were used to collect data and thematic and descriptive analysis was used. The findings revealed that adult learners use e-consumer services to some extent. The study concluded that the use of e-commerce among adult learners is not high and recommends that the learners should be educated on the different types of services offered through e-commerce and how to access them.