The Role of Q Metric Approach in the Training of Emotional Intelligence Competence among the Employees of the Hospitality Industry, Tamil Nadu- India

Abstract

It has been observed that training in the hospitality industry becomes a challenge as the employees in this industry have been significantly increased in recent years. Employees are trained to perform well in the organizations while they are also paid to perform in a specific department. It’s the combination of experience, calibre, knowledge, skills and abilities that pushes you forward to the particular position to perform in any organization.  The hospitality industry expects a high demand in the area of performing and delivering a high quality of service to the guests. Bearing in mind that the hotels needs a constant and regular business to sustain the market. In order to be able to have a strong and healthy competition environment the hotels have come out with a strategy of making and pushing things from the management perspective to deliver and have a high performance by the employees. This paper is to investigate how employees in hotels are encountering emotions with the guests that lead them to underperform in various levels and to see whether training can be applied to increase their performance over time. The main objective of this paper is to investigate the role of Q metric in the training of emotional intelligence competence. The population sample was drawn among the employees of the hospitality industry in Tamilnadu to identify the significance of Q metric. A model was developed by using analysis of moment structure (AMOS). A model is fit to ensure the model for Q metric approach in the training of Emotional intelligence competence among the employees of the hospitality industry, Tamilnadu. Recommendations have been discussed and proposed for future use to any research in this field of academic.