The Business Vocabulary of the Field of Human Services – Current Transformations

Abstract

This article examines how business language has been incorporated in health service organizations. The purpose of this article is not to debate the virtues and drawbacks of NPM but rather, to emphasize the role of language and communication as critical components for public administration in its day-to-day contact with the business sector. It draws upon a self-administered survey to reach the conclusion that business language is being used in health and human service organizations. By the same token this study shows that instituting these actions have been consistent with government language and have not endangered traditional democratic values.