Serving Citizens Better: Citizen’s Perceptions of Structural and Behavioral Responsiveness through Turkish Public Administration System

Alican Kaptı, Murat Ozkan


This study basically investigates citizens’ perceptions on structural and behavioral responsiveness in Turkey. A survey instrument was used to derive relevant data for the study. In addition, the study utilized from Life Satisfaction Survey (LSS) conducted by Turkish Statistical Institution (TSI) and Turkish Social-Political Trends Survey-2015 conducted by Kadir Has University in Turkey. The study first develops a model to examine structural and behavioral efforts through serving citizens in Turkey. The study then discusses the structure of the public organizations and the roles and the responsibilities of the public administrators throughout the years. The study finally discusses how the Turkish citizens perceive government’s responsiveness from structural and behavioral perspectives. The study concludes that citizens’ perception on the level of responsiveness of public administration system is below the average but it is acceptable. The responsiveness of public administration increases trough the bottom while it decreases through upper levels. 

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Copyright (c) 2016 Journal of Public Administration and Governance

Journal of Public Administration and Governance  ISSN 2161-7104


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