Conflict Resolution Through Training on Emotional Intelligence and Empathy in a Workplace-An Empirical Study

Abstract

The contemporary workplaces have been encountering with substantial number of conflicts among the colleagues resulting in fading relationships and loss of work productivity. Besides, the subtle conflicts characterized by lack of empathy or selfish motive among the colleagues result in low commitment towards the work. In this regard, the corporate sectors have identified training programs on Emotional Intelligence and empathy training as an intervention.

In this paper, the researcher incorporates Emotional intelligence and Conflict Management Styles as the important variables in studying the conflicting nature of the subjects that were under observation. The researcher hypothesizes that an intervention program on emotional intelligence and empathy may reduce the frequency of conflicts among the subjects. 

Further, the researcher designed the intervention program for the experiment group and the control group was kept under observation. As hypothesized, the experiment group showed a remarkable progress after the intervention program compared to the control group. Besides, the assessment tools for Emotional Intelligence and Conflict management styles were incorporated in this research.