Insurance Products: Technological Service Delivery Perspective

Abstract

The main objective of this study was to investigate the impact of technological service delivery on insurance products. 150 staff of some insurance companies in Osogbo were selected for this study through multistage sampling technique. Data from the questionnaire were coded, categorized and analyzed using Simple Percentage, Pearson product-moment Correlation and Simple Linear Regression analysis. This study concluded that the introduction of technology has significant impact on the efficiency of the Nigerian insurance companies. It was also found that technological service delivery has direct impact on the increase in the purchase of insurance products. It is recommended that Insurance companies in Nigeria should enhance their interest in technological service delivery in order to further improve performance effectiveness in each part of their business operations.