The Determinant of Organizational Performance of Moroccan Banks: Bank Opera Model Adapted to Moroccan Case

Abstract

This study aims to identify the determinants of organizational performance relevant of the Moroccan banks. To achieve this, an approach based on a BANK-OPERA model, which is inspired by the OPERA model, was chosen to be applied in the Moroccan environment. The empirical results of this research show that the model is validated in our context. However, some determinants, that have been considered crucial in the performance assessment using the tested model, are not decisive for the Moroccan banks ‘performance.