Workplace Ergonomics and Employees’ Performance: The Moderating Effect of Job Satisfaction in Microfinance Institutions of Bamenda, Cameroon

Abstract

The purpose of this study is to investigate the effect of workplace ergonomics on employees’ performance while assessing the moderating role of job satisfaction in microfinance institutions (MFIs) of Bamenda, Cameroon. Physical ergonomics, cognitive ergonomics and organisational ergonomics are used to measure workplace ergonomics. The study adopts a quantitative-causal research design with the use of questionnaires administered to 140 employees in MFIs in Bamenda, Cameroon. The Ordinary Least Squares (OLS) Technique is used to analyse the data collected. The results show that physical ergonomics has a positive (0.136) and significant effect on employees’ performance, cognitive ergonomics has a positive (0.509) and significant effect on employee performance and organisational ergonomics also has a positive (0.111) and significant effect on employees’ performance. On the other hand, job satisfaction has a positive (0.387) significant moderating effect on the relationship between physical ergonomics and employees’ performance, but not for cognitive ergonomics and organisational ergonomics. MFIs should prioritise investments in physical workplace improvements such as ergonomic furniture, proper lighting, and comfortable workspaces to promote better employee performance. To improve on cognitive ergonomics, MFIs should create training programs aimed at improving cognitive ergonomics to enhance employees’ mental processes and decision-making skills, ultimately leading to higher performance levels. MFIs and other organisations should evaluate their internal processes and structures to ensure they are conducive to optimise employee performance.