The Role of Continuance Intention, e-wallet Applications Users for Transaction Multi-payments in Indonesia

Abstract

The study examines the effect of perceived ease of use, perceived usefulness and trust on continuance intention on e-wallets users in Indonesia with customer satisfaction and habit as intervening variables. This research also aims to see variable continuance intention in users transactions multi-payment e-wallet as cashless program supported the government in Indonesia. The research used was a quantitative method with data obtained from as many as 216 participants distributed online. The sampling technique purposive sampling, this reseacrh used structural equation modeling (SEM) using SPSS 26 and AMOS 23 software. The results of this study, perceived ease of use has a positive and insignificant effect on customer satisfaction, Perceived usefulness has a positive and insignificant effect on customer satisfaction, trust has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on continuance intention, customer satisfaction has a positive and significant effect on habit, and  habit has a positive and significant effect on continuance intention.