Evaluation of Knowledge Management Application on Bank Central Asia (BCA)

Abstract

The increasingly global business competition has an impact on the increasing demands of competitiveness among companies in Indonesia in order to survive, the ability of decision making and solving a problem and effective managerial capability requires the company has strong intellectual capital and embrace open system to be able to respond more easily to the needs and needs of stakeholders in the company. Knowledge Management System (KMS) is a system created to facilitate the capture, storage, retrieval, transfer and reuse of knowledge. The purpose of making KMS is to create and build technology that can help users to reduce the tacit knowledge into explicit knowledge to be used in dealing with a problem with knowledge in accordance with the procedures of a company or organization in the action to handle the problem. Every company or organization has done the implementation of knowledge management system, not least in Bank Central Asia (BCA). BCA's strategy focuses on growth, credit quality and efficiency that enable BCA to achieve high-quality growth and enhance its role as a transactional Bank providing payment settlement services in support of achieving a strong Indonesian economy and national development goals. This research explains how far the application of knowledge management system conducted by BCA.