Influence of Training on Employees Performance in Public institution in Tanzania

Abstract

This study aimed at examining the influence of training on employees’ performance; it involved a case study design where Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA) was selected. Stratified Random sampling and purposive sampling techniques were used to select a sample of 71 respondents for the study. Respondents were chosen from ordinary employees, heads of departments and the management of Tanga UWASA. Data were collected using interview, questionnaires and documentary review. Quantitative data were analyzed using Statistical Package for Social Sciences (SPSS) to yield descriptive statistics such as frequency and percentages while Chi square was used to determine influence of training on employee perfomance. Qualitative data were analysed using content analysis.The findings indicated that Tanga UWASA organises several training programmes and employees are systematically selected to attend those programmes to acquire knowledge and skills. On the other hand, the study found that training has significant influence on employee performance. This relationship was found statistically significant at P < 0.05. The more the employee gets training, the more efficient their level of performance would be. Training programmes contributed to the increase of efficiency, productivity, rise of customers’ level of satisfaction and the increase of Tanga UWASA’s competitive advantage over other water supply authorities.