Job Motivation as a Mediator in the Relationship Between Job Stress And Job Performance of Police Officers at the Federal Territory Police Headquarters

Abstract

Effectiveness of an organization is largely dependent on its employees’ job performance. Job performance is influenced by job stress and job motivation, whereby job motivation is believed to have a mediation effect in the relationship between job stress and job performance.  Hence, this paper is aimed at identifying the relationship between these three variables among Royal Malaysia Police (PDRM) officers at the Federal Territory Police Headquarters. This is a quantitative study for which data has been collected from 341 police officers through a survey. Data was analyzed statistically using PLS-SEM. Findings showed that there was a significant, negative relationship between job performance and job stress; and between job stress and job motivation. Job motivation was found to be a significant mediator in the relationship between job stress and job performance.