Effect of Application of E-Government on the Staff Performance in the Greater Amman Municipality A Field Study

Suzan Darwazeh, Diana Khrisat, Sherien Al Dajah

Abstract


This study aims to identify effect of application of e-government with its dimensions (cost reduction, HR efficiency, transparency, and service quality) on the job performance with its dimensions (task completion, job loyalty and staff compliance) in the Greater Amman Municipality. The study uses the descriptive analytical method (theoretical and field), and (245) questionnaires were distributed to all administrative staff in the Municipality. The study shows a number of results; the most important of which are that there is an evident effect of application of e-government on the staff performance, compliance of employees with regulations and instructions, and the transactions are characterized by accuracy and quality unlike the situation in the past. The study recommends that it is necessary to increase incentives so that staff's loyalty gets greater, and that it is important to make ongoing improvement to maintain the present distinct performance level.


Full Text:

PDF

References


Abuali, A., Alawneh, A., & Mohammad, H. (2010). Factors and RulesEffecting in E-Government. European Journal of Scientific Research, 39(2), 169-175.

Ahmad, M. S. (2009). E-Management. Jordan, Amman, Dar Maysra Library.

Al-Jamal, N. Q., & Abu-Shanab, E. A. (2015). E-Government Adoption in Jordan: The Influence of Age. In ICIT 2015 the 7th International Conference on Information Technology (pp. 345-350).

Alomari, W. S. )2012(. Deployment of an empirical evaluation based on a citizen-centric approach. Information Technology & People, 25(2), 207-23.

Al-Saqqa, S., Al-Sayyed, R., Al Shraideh, M., Obaidah, M. A., & Balawi, S. A. (2014). How Technology Affects Our Life: The Case of Mobile Free Minutes in Jordan. Life Science Journal, 11(7), 1111-1127.

Awamleh, K. A. (2014). The Effect of Outcomes of Information Systems in e-Services in Jordan. unpublished PhD dissertation, Faculty of Finance and Business, International Islamic University of Science. Amman, Jordan.

Balbisi, O. Z. (2012). Quality of Career Life and its Effect on the Job Performance of the Employees in NGOs at Gaza strip. unpublished master thesis, Faculty of Trade, the Islamic University, Gaza.

Basyoni, A. A. H. (2008). E-government. Egypt, Cairo, Global Books House for Publication and Distribution.

El-Qawasmeh, E. (2011). Assessment of the jordanian e-government: an empirical study. Journal of Emerging Trends in Engineering and Applied Sciences (JETEAS), 2(4), 594-600.

Ghusein, E. R. (2012). The Effect of Security Media on Staff Performance in the Security Bodies in the Ministry of Interior in Gaza. Unpublished Master thesis, Faculty of Trade, Islamic University of Gaza.

Hasan, R. M. (2001). HR Management, Future Vision. Cairo, University House for Printing, Publication and Distribution.

Kafi, M. Y. (2012). E-Management. Syria, Publications of Dar Reslan for Printing and Publication.

Kahtani, S. bin M. (2010). Application of E-government and its Role in Administrative Development in the General Directorate of Civil Defense. unpublished PhD dissertation, Faculty of Administrative Sciences, Naif Arab University for Security Sciences, Saudi Arabia, Riyadh.

Khamyseh, S. (2013). E-government: the way toward administrative reform. Jordan, Amman, Jadara for Publication and Distribution.

Kheradmand, E., Valilou, M., & Lotfi, A. (2010). The Relation Between Quality Of Work Life and Job Performance. Middle East Journal of ScientificResearch, 6(4), 317-323.

Mashaqbeh, K. M. (2012). The Effect of Use of E-Government on Improvement of Performance of the Civil Status and Passports Department in Jordan. unpublished master thesis, Faculty of Finance and Business, Al-albayt University, Amman, Jordan.

Navarro, J., Dewhurst, F., & Peñalver, A. (2007). Factors affecting the useof e-government in the telecommunications industry of Spain. Technovation, 27(10), 595-604.

Salem, M. (2014). HR Management: Integrated Strategic Introduction. Jordan, Amman, Etrhra House for Publication and Distribution.

Shammari, F. K. (2013). The Use of IT and its Effect on Efficiency of E-Government Portal in Kuwait Customs Department. Unpublished mater thesis, Faculty of Business, Amman Arab University.

Shannak, R. O. (2013). The impact of E-government implementation on the organizational structure: The case of Jordan. Perspectives of Innovations, Economics and Business, PIEB, (1/(13)), 5-16.

Ulayan, R. (n.d.). Bases of Modern Management (1st ed.). Amman- Jordan. Dar El-Safa for Publication.

Zaki, E. A. A. M. (2009). E-government: integrated administrative introduction. Egypt, publications of the Arab Organization for Administrative Development, research and studies.

Zubi, K. H. (2008). Effect of Compliance with the Cultural and Regulatory Values on Job Performance of the Public Officials in Karak Governorate. unpublished thesis, Faculty of Business Administration, Mutah University, Amman, Jordan.




DOI: https://doi.org/10.5296/rbm.v3i2.9640

Refbacks

  • There are currently no refbacks.


Copyright (c) 2016 Suzan Darwazeh, Diana Khrisat, Sherien Al Dajah

Research in Business and Management    ISSN 2330-8362

Copyright © Macrothink Institute  

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.

If you have any questions, please contact rbm@macrothink.org

------------------------------------------------------------------------------------------------------------------------------------------------------