The Impact of Intellectual Capital on Business Performance (Case Study: Shiraz Travel Agencies)

Abstract

As the most important capital in today’s global economy, knowledge has replaced physical and financial capitals, and the knowledge-based business environment needs an approach that encompasses new intangible organizational assets. In fact, responses that organizations have given to today’s environments indicate that they must rely on intangible resources that were previously unattended. By asking whether the intellectual capital has an impact on business performance of travel agencies in Shiraz, we seek to prove the effect of intellectual capital components on the performance of these agencies.

The required statistics and information were collected and analyzed on the basis of empirical research in Shiraz and using a sample size of 142. According to the findings of this study, there is a significant relationship between intellectual capital and business performance and its components, and all aspects of intellectual capital positively and significantly influence productivity, profitability and reputation of the companies. In fact, it can be said that being aware of the importance of intellectual capital will bring about productivity and a better performance, and on the contrary, not paying enough attention to this important issue will result in poor economic performance.