Psychological Capital and Performance of Secretarial Personnel in ICT-Based Organizations (A Study of National Institute of Information Technology and Ministry of Information, Port Harcourt, Rivers State)

Abstract

This study focused on Secretarial Performance, Engagement and Development through Psychological Capital of Secretarial Personnel in ICT-Based Organizations- National Institute of Information Technology and Ministry of Information, Port-Harcourt, Rivers State. The study employed the descriptive research design. Population of the study comprises secretarial staff and their bosses in National Institute of Information Technology, and Ministry of Information in Port-Harcourt, Rivers State. A sample size of 54 staff were randomly selected. Findings show that for management of the organizations to achieve organizational objectives, it must not only make use of both human and non- human resources in its disposal, and should also develop and train employee’s psychological capital. Based on the findings of the study, it recommends that factors that make positive psychological capital should be outstanding and treated with great care. Also, training programmes and facilities should be structured in organizations to enhance the psychological state of secretaries.