The Effect of Strategy Management and Balanced Scorecard on Organizational Performance of UAE Civil Defense

Abstract

The main purpose of this study is to investigate the effects of Strategy Management (ST) and Balanced Scorecard (BSC) on Organizational Performance (OP). Based on a theoretical foundation and a wide review of the literature, the model of the research was proposed. 220 Questionnaires were distributed among random selected sample of Civil Defense departments in the Northern Emirates. 188 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study demonstrate that Strategy Management and Balanced Scorecard have positive and significant effect on Organizational Performance. This study reflects the importance of the right implementation to the strategy management and BSC to have successful performance. This study also supported the premises of the resource-based view theory by reaffirming the importance of the Strategy Management and BSC as drivers to enhance organizational performance.